Terms & Conditions
1. General
By placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
We reserve the right to amend these Terms & Conditions at any time without prior notice. The version in force at the time of your purchase will apply to your order.
2. Orders
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order where:
- An item is unavailable.
- There has been an error in pricing or product information.
- Fraudulent or suspicious activity is suspected.
If your order cannot be fulfilled, we will contact you as soon as possible.
3. Pricing
All prices shown are in Pounds Sterling (£) and include VAT where applicable.
Delivery charges are calculated separately and displayed during checkout.
4. Delivery
Estimated delivery times are provided as a guide only and are not guaranteed.
We cannot be held responsible for delays caused by Royal Mail, courier services, severe weather, industrial action, or circumstances beyond our control.
5. Missing or Lost Items
If your order has not arrived, please contact us as soon as possible after the allocated delivery time end (2 weeks within the UK and 6 weeks maximum outside of the UK).
Where an item is confirmed as lost in transit, we will provide a replacement item rather than issuing a refund.
If the item is no longer available, we will contact you to discuss a suitable alternative or an appropriate resolution.
6. Returns
Non-Personalised Items
You may return non-personalised items within 30 days of delivery provided they are:
- Unused
- In their original condition
- Returned in their original packaging where possible
Please contact us before returning any item.
Change of Mind Returns
If you are returning an item because you have changed your mind, the cost of return postage is the responsibility of the buyer.
Original delivery charges are non-refundable unless required by law.
7. Personalised Items
As personalised products are made specifically to your requirements, they cannot be returned or exchanged unless they are faulty, damaged, or supplied incorrectly.
Please ensure all spelling, names, addresses, colours and design choices are checked carefully before placing your order.
8. Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of delivery.
We will ask for photographs and offer any advice or guidance before arranging a replacement or refund in accordance with your statutory rights under the Consumer Rights Act 2015.
If you believe an item to be faulty, we may offer further guidance related to how to apply or use the product.
Once we have evidence that these instructions have been followed, if your claim of a fault continues, we will arrange for you to return the item(s) to us free of charge.
We will check the items for you and check with you whether you consider a refund or replacement to be the best option.
We do not accept claims for fault-related refunds without the return of the item(s) which you claim to be faulty unless we expressly confirm this in writing to you.
9. Product Images
We make every effort to ensure product photographs and descriptions are accurate.
Colours may vary slightly due to differences in screen settings and printing processes.
10. Limitation of Liability
Our liability shall not exceed the purchase price paid for the item(s).
Nothing in these Terms & Conditions limits or excludes any rights you have under UK consumer law.
11. Contact Us
If you have any questions regarding your order or these Terms & Conditions, please contact us using the details provided on our Contact page.
12. Governing Law
These Terms & Conditions are governed by the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.